Information We Collect

When you create an account or use our platform, we gather different types of information. Some you give us directly, and some we collect automatically as you interact with our services.

Information You Provide Directly

• Name, email address, and phone number when you register
• Payment details and billing information for subscription services
• Investment portfolio data you choose to track through our platform
• Communications you send to our support team
• Profile preferences and notification settings

Information We Collect Automatically

• Device information including IP address, browser type, and operating system
• Usage data such as pages visited, features used, and time spent on platform
• Location data based on your IP address (country and city level)
• Cookies and similar tracking technologies (see our Cookie Policy for details)

How We Use Your Information

We use your data to provide and improve our investment monitoring services. Here's a breakdown of the main purposes:

We'll occasionally send you marketing communications about new features or services, but only if you've opted in. You can unsubscribe anytime through the link in our emails or by adjusting your account settings.

Data Sharing and Third Parties

We don't sell your personal information to anyone. Period. But we do work with trusted service providers who help us run our platform effectively.

Service Providers We Work With

• Cloud hosting providers for secure data storage and platform infrastructure
• Payment processors for handling subscription transactions
• Email service providers for sending notifications and updates
• Analytics tools to understand how users interact with our platform
• Customer support software to manage and respond to your inquiries

All these partners are carefully vetted and bound by strict data processing agreements. They can only use your data for the specific services they provide to us — nothing else.

When We Might Share Data

In rare circumstances, we may need to disclose your information:

• If required by Belgian or EU law, court order, or regulatory authority
• To protect the rights, property, or safety of Prume Jaxfel, our users, or others
• In connection with a business transfer, merger, or acquisition (you'd be notified in advance)
• With your explicit consent for a specific purpose

Your Rights Under GDPR

Living in the EU (or being an EU citizen) gives you comprehensive rights over your personal data. We're committed to honoring these rights promptly and completely.

Data Security Measures

Protecting your information isn't just a legal requirement — it's fundamental to our business. We've implemented multiple layers of security to keep your data safe.

Technical Safeguards

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• AES-256 encryption for data stored in our databases
• Regular security audits and penetration testing by independent third parties
• Firewall protection and intrusion detection systems monitoring network traffic
• Secure backup systems with encrypted offsite storage

Organizational Measures

• Access to personal data is limited to employees who need it for their work
• All staff receive regular training on data protection and security practices
• Two-factor authentication required for all internal system access
• Comprehensive incident response plan for potential data breaches

While we take security seriously and use industry-standard protections, no system is completely immune to attacks. If we ever detect a breach that affects your data, we'll notify you and the Belgian Data Protection Authority within 72 hours as required by GDPR.

Data Retention Periods

We only keep your personal information as long as necessary for the purposes outlined in this policy or as required by law.

After these periods expire, we securely delete or anonymize your data so it can no longer identify you. If you close your account, we'll delete most of your data within 30 days, though some information must be retained longer for legal compliance.

International Data Transfers

Our primary servers are located within the European Economic Area (EEA), which means your data benefits from EU data protection standards. However, some of our service providers operate in countries outside the EEA.

When we transfer data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by the European Commission
• Verification that the recipient country has adequate data protection laws
• Additional security measures to protect data during and after transfer

Most of our third-party providers are based in the EU, UK, or countries with EU adequacy decisions. For those in other locations (like certain US-based cloud services), we've implemented supplementary measures beyond standard contractual clauses.

Cookies and Tracking Technologies

We use cookies and similar technologies to make our platform work properly and to understand how you use it. When you first visit our site, you'll see a banner asking for your cookie preferences.

Types of Cookies We Use

• Essential cookies: Necessary for the platform to function. These can't be disabled.
• Performance cookies: Help us understand which features are used most and where improvements are needed.
• Functional cookies: Remember your preferences and settings between visits.
• Analytics cookies: Provide insights into user behavior and platform effectiveness.

You can manage your cookie preferences through your browser settings or through our cookie management tool accessible from the site footer. Disabling certain cookies might affect how well some features work.

Children's Privacy

Our services are designed for adults managing investments. We don't knowingly collect personal information from anyone under 16 years old. If you're a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can delete it.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email and display a notice on our platform.

The "Last Updated" date at the top of this page shows when the most recent changes were made. We encourage you to review this policy occasionally to stay informed about how we protect your information.

If you continue using our services after we've notified you of changes, that indicates your acceptance of the updated policy. If you don't agree with the changes, you can close your account — though we'd be sorry to see you go.

Supervisory Authority

If you have concerns about how we handle your personal data and we haven't resolved them to your satisfaction, you have the right to lodge a complaint with the Belgian Data Protection Authority:

We'd prefer to address your concerns directly first, but you're always free to contact the supervisory authority if you feel that's necessary.